Privacy, Refund & Cancellation Policy

1. Introduction

Thinkgrid Labs LLP ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

2. Information We Collect

Personal Data: We may collect personal data including your name, email address, phone number, and payment information.

Usage Data: We may collect information on how the service is accessed and used, such as your IP address, browser type, and pages visited.

3. How We Use Your Information

To provide, operate, and maintain our services.
To improve, personalize, and expand our services.
To understand and analyze how you use our services.
To develop new products, services, features, and functionality.
To process transactions and send related information, such as purchase confirmations and invoices.
To communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the service.

4. Data Protection

We implement industry-standard security measures to protect your personal information. However, no method of transmission over the internet, or method of electronic storage, is 100% secure.

5. Your Rights

You have the right to access, correct, delete, and restrict the processing of your personal data. You can also object to the processing of your data and request data portability.

6. Contact Us

For any privacy-related questions, please contact us at [email protected].

Cancellation Policy

1. Service Cancellations

Service cancellations must be made within 24 hours of purchase to avoid any charges. No refunds will be issued for cancellations made after the commencement of the service.

2. Project Cancellations

For project-based work, cancellations can be requested before the project starts. A cancellation fee equivalent to 20% of the project cost will apply if the cancellation is made after the project initiation phase.

3. Subscription Cancellations

Subscriptions can be canceled at any time before the next billing cycle. No refunds will be provided for the current billing period.

Refund Policy

1. Eligibility for Refunds

Products must be returned within 30 days of purchase to be eligible for a refund.

Services can be refunded if canceled within 24 hours of booking, provided that the service has not yet commenced.

2. Process for Requesting Refunds

To request a refund, please contact our support team at [email protected] with your order details. Refunds will be processed within 7 business days of receiving the request.

3. Non-Refundable Items

Customized software solutions, once delivered and accepted, are non-refundable. Maintenance and support services are also non-refundable once provided.